Failed fraud investigations + inadequate Reg E dispute handling
CFPB and state regulators ordered Block to pay up to $120M in consumer redress + $55M in penalties for failing to investigate unauthorized-transaction disputes on Cash App, mishandling chargebacks, and inadequate fraud protection. The order also imposed program changes for dispute, fraud, and customer-service operations.
ComplianceIQ audits your existing policies in 60 seconds and shows you exactly which GLBA controls you are missing — mapped to enforcement patterns like this one.